Refund and Returns Policy – Vu Care Services

1. Refund Policy

At Vu Care, customer satisfaction is our top priority. If you are not fully satisfied with our cleaning or pest control services, we offer a refund or service rework based on the following conditions:

✔ Service Not Delivered: If the service was not provided due to a scheduling issue or cancellation from our end, a 100% refund will be issued.
✔ Unsatisfactory Service: If the service was completed but did not meet quality standards, we offer a free rework. In rare cases where rework is not feasible, a partial refund may be considered.
✔ Customer Cancellation:

• If canceled 24 hours before the scheduled service, a full refund is issued.
• If canceled less than 24 hours before the service, a cancellation fee (up to 20%) may apply.

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2. Rework & Service Adjustments

If you are unhappy with the service, you can request a free rework within 24 hours of completion. Our team will assess the issue and arrange for corrective action.

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3. No Refunds for the Following Cases:

❌ If the service was fully completed as per the agreed scope.
❌ If the complaint is raised after 24 hours of service completion.
❌ If external factors (like inaccessible areas, customer unavailability) prevented proper service execution.

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4. Refund Processing Time

✔ Refunds will be processed within 5-7 business days via the original payment method.

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5. Contact for Refunds & Support

For refund requests, service concerns, or rework scheduling, contact our support team:

📞 7760120037 | 7337744156
📧 info@vucareservices.com
🌐 www.vucareservices.com

At Vu Care, we strive to deliver excellence and customer satisfaction in every service! 🚀✨