Terms and Conditions – Vu Care Services
Effective Date: [01/01/2025]
Welcome to Vu Care Services! These Terms and Conditions govern the use of our website (www.vucareservices.com) and our cleaning, pest control, and painting services. By using our website or booking a service, you agree to comply with these terms.
1. Service Agreement
1.1 Scope of Services: Vu Care provides deep cleaning, pest control, and painting services for residential and commercial properties.
1.2 Booking Confirmation: All bookings must be confirmed via phone, WhatsApp, or website. Confirmation is subject to availability.
1.3 Service Execution: Our team will carry out the service professionally using industry-standard equipment and safe cleaning solutions.
2. Pricing & Payments
2.1 Pricing: Service prices are listed on our website or communicated upon inquiry. Prices may vary based on the size, condition, and location of the property.
2.2 Payment Methods: Payments can be made via cash, UPI, online transfer, or digital payment gateways.
2.3 Advance Payments: Some services may require an advance payment for confirmation.
2.4 Taxes: All service charges are inclusive of applicable taxes unless stated otherwise.
3. Cancellations & Refunds
3.1 Customer Cancellation:
✔ If canceled 24 hours before the scheduled service, a full refund is issued.
✔ If canceled less than 24 hours before the service, a cancellation fee (up to 20%) may apply.
3.2 Company Cancellation: If Vu Care cancels the service due to unforeseen circumstances, we will offer a full refund or reschedule at your convenience.
3.3 Refund Policy:
✔ Full refunds for services not delivered due to company-related issues.
✔ Partial refunds may be provided if service quality concerns are raised within 24 hours of completion.
✔ No refunds for services that were fully executed and accepted by the customer.
4. Customer Responsibilities
4.1 Access to Property: The customer must provide full access to the premises for service execution. If access is denied, the service will be rescheduled with additional charges.
4.2 Utilities & Safety: The customer must ensure that electricity and water supply are available during service.
4.3 Valuables & Fragile Items: Customers should secure fragile and valuable items before service. Vu Care is not responsible for any accidental damages if prior notice is not given.
5. Liability & Limitations
5.1 No Guarantee for Pre-Existing Conditions: Vu Care is not liable for damage caused by pre-existing issues like cracked surfaces, weak furniture, or untreated infestations.
5.2 Service Effectiveness: While we use high-quality cleaning agents and pest control treatments, results may vary based on the severity of infestation or dirt levels.
5.3 Third-Party Vendors: In some cases, services may be outsourced to trusted third-party vendors, and Vu Care will not be liable for third-party-related delays or issues.
6. Privacy Policy & Data Usage
6.1 Personal Information: Vu Care collects customer details (name, phone number, address) only for service booking and communication. We do not share this information with third parties for marketing.
6.2 WhatsApp & SMS Notifications: By booking a service, you consent to receive service updates and promotional offers via WhatsApp/SMS.
7. Dispute Resolution
7.1 Complaints: Any service complaints should be raised within 24 hours of service completion for resolution.
7.2 Legal Action: Any disputes that cannot be resolved amicably will be governed under the laws of Karnataka, India.
8. Changes to Terms & Conditions
Vu Care reserves the right to update or modify these terms at any time. Any changes will be updated on our website.
📞 For any queries, contact us:
📞 7760120037 | 7337744156
📧 info@vucareservices.com
🌐 www.vucareservices.com
Thank you for choosing Vu Care – Your Trusted Cleaning & Pest Control Partner! 🚀✨